Customer Care

Your complete satisfaction is our goal, not just when ordering one of our certified Pre-Owned Leap Chairs, but with your entire experience at PreOwnedLeap.com.

Our Customer Care Specialists are Steelcase Leap Chair experts and know every component of our used Leap Chairs. They will assist you in selecting your chair and answer all your questions.

Monday thru Friday 8 AM – 7 PM CST
Saturday 10-AM – 4 PM CST

Call: Toll-free – US & Canada 866-955-1710
International customers – 847-504-1718
E-mail: customercare@preownedleap.com

We ship internationally for $269, not including local duties & import taxes (VAT).
For all shipments, FedEx will deliver to your door.

Return Policy

• Full 90 day return from date of purchase.
• All returned items must be in original condition in which received. Merchandise returned in damaged condition will have associated charges.
• A return authorization is required for all returns. Please contact Customer Care to obtain a return authorization.
• All shipping costs associated with returned merchandise are the customer's responsibility including the cost of "free" outbound shipping. Please contact our office for a return authorization and we will send FedEx to your home or place of business to pick up your chair.
• Full purchase price will be refunded, less shipping charges as follows:
  Domestic Customers: $49.00 return shipping charge, additional $26 will be charged if you receive free outbound shipping.
  International Customers: contact our office for charges.

Shipment Tracking Center

Track your packages:
Enter any combination of up to 30 FedEx tracking or Door Tag numbers: (one per line)